FAQ

We specialize in precision tools and premium materials for woodworkers, craftsmen, and creators. Our curated selection includes everything from high-grade all-birch plywood, Festool power tools, and Domino joiners, to essential hardware like drawer slides, fasteners, and finishing oils. Whether you’re a professional tackling a job site project or a hobbyist starting a new cutting board, we provide the reliable components your craft deserves.

Absolutely. Our product range is carefully curated to serve both the demanding professional and the passionate hobbyist. Bench planes, guide rails, and Domino joiners meet professional workshop standards, while our craft plywood, cutting board blanks, and applicator tools are perfect for DIY projects and creative exploration. We believe in smart value—offering quality that elevates any level of work.

We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout. Your transaction security is our priority.

We ship globally from our workshop in College Station, Texas, with the exception of a few remote regions. If you have a specific question about delivery to your location, please contact our team at [email protected] before placing your order.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. We partner with DHL, FedEx, and EMS to provide reliable tracking.

We offer two clear shipping methods to balance speed, cost, and your project timeline:

1. Standard Shipping – For When Time Matters:
Cost: A flat rate of $12.95.
Carrier: DHL or FedEx.
Timeline: 10-15 business days after shipment.
Ideal for professionals needing tools like bench planes or guide rails for upcoming jobs.

2. Free Shipping – Smart Value for Your Workshop:
Cost: FREE on all orders over $50.
Carrier: EMS.
Timeline: 15-25 business days after shipment.
Ideal for planners stocking up on essentials like fasteners, sandpaper, or larger material orders.

Every order is packed with the attention to detail we’d want for our own projects. We process all orders within 1-2 business days before handing them to our carrier partners. This ensures your premium woods, delicate blades, and precision hardware are inspected and packed securely.

Yes. For large items like full sheets of plywood, C-Channel, or heavy machinery, we recommend contacting us directly at [email protected] before placing your order. Our team can provide a custom shipping quote and ensure these items are packed and routed appropriately.

Confidence in your materials is paramount. We accept returns within 15 days of delivery if the item does not meet your expectations. Items must be in original, unused condition. Please visit our dedicated Returns Policy page for detailed packaging and procedure instructions, or contact us for assistance.

For returns due to our error or a defective product, we will cover the return shipping costs. For returns based on customer preference, the customer is responsible for the return shipping fees. We recommend using a trackable service for your return.

Once we receive and inspect the returned item, we will notify you of the status. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.