Privacy Policy

1. Our Commitment to Your Privacy

Just as we ensure the flawless grain in our wood products and the precision in our tools, we are dedicated to maintaining the highest standards of data protection. We understand that our community of professional woodworkers and dedicated hobbyists values trust and reliability, extending from workshop materials to digital transactions.

2. Information We Collect

To provide you with the best possible service when purchasing our products—from C-Channel hardware to Domino joiners—we collect the following types of information:

Personal Information You Provide

• Contact Details: Name, email address, phone number, and shipping/billing address when you place an order for items like drawer slides or epoxy resin.
• Payment Information: Credit card details (processed securely through our payment partners) or PayPal account information when purchasing tools or materials.
• Account Information: Username, password, and preferences if you create an account with us.
• Communications: Records of your correspondence with our customer care team regarding orders, products, or support.
• Project Information: Details you may share about your woodworking projects when seeking advice on products like carving wood or finishing oils.

Information Collected Automatically

• Device and Browser Information: IP address, browser type, device type, and operating system when you browse our website.
• Usage Data: Pages visited, products viewed (such as blades & accessories or dust extractors), time spent on site, and referring website.
• Location Information: Generalized location data to determine shipping availability and currency display.

3. How We Use Your Information

We use your information with the same precision and purpose that defines our product selection:

• Order Processing & Fulfillment: To process and ship your orders of cutting board blanks, craft plywood, or applicator tools, and to send order confirmations and tracking information.
• Customer Service: To respond to your inquiries about products like bench planes or Festool equipment, and to provide technical support.
• Website Improvement: To enhance your browsing experience and optimize our website layout and product organization.
• Personalization: To recommend products that match your interests, such as new carving wood varieties or hardware releases.
• Security & Fraud Prevention: To protect against unauthorized transactions and maintain the security of our systems, ensuring your payment for items like guide rails or drawer slides is always secure.
• Marketing Communications: To send you information about new products, promotions, or woodworking tips, with your consent where required by law.

4. Data Sharing and Disclosure

We treat your data with the same care we apply to packing delicate bench plane blades. We do not sell your personal information. We may share your data only in these specific circumstances:

• Service Providers: Trusted partners who assist with payment processing (like credit card processors and PayPal), shipping carriers for delivering your all-birch plywood or tools, and IT service providers. These partners are contractually obligated to protect your data.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Tools Wood Shop, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where customer information may be transferred as a business asset.
• With Your Consent: When you explicitly agree to share your information for specific purposes.

5. Data Storage and Security

We protect your payment information with the same seriousness we apply to securing a shipment of premium tools:

• Secure Storage: Your personal data is stored on secure servers with restricted access.
• Encryption: We use SSL (Secure Socket Layer) encryption—the same technology used by financial institutions—to protect data transmission.
• Payment Security: We are committed to PCI DSS compliance for all card transactions. Your full card details are never stored on our servers.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
• Security Measures: We implement technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

6. Your Rights and Choices

You have control over your personal information, just as you have control over your woodworking projects:

• Access & Correction: You can access and update your account information at any time through your account settings.
• Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Deletion: You can request deletion of your personal data, subject to certain legal obligations we may have.
• Marketing Preferences: You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Cookie Controls: You can manage your cookie preferences through your browser settings (see Section 7 for details).
• Objection to Processing: You may object to certain processing of your personal data where we rely on legitimate interests as our legal basis.

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

Like the precision measurements required for joinery, we use cookies and similar technologies to measure and improve your experience:

Types of Cookies We Use

• Essential Cookies: Necessary for basic functions like adding items to your cart when selecting drawer slides or edgebanding, and processing payments.
• Performance Cookies: Help us understand how visitors interact with our website, such as which products (like Festool equipment or finishing oils) are most viewed.
• Functionality Cookies: Remember your preferences, such as currency selection or recently viewed products.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements about woodworking products on other websites you visit.

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website, such as remembering items in your shopping cart while you browse for additional hardware or accessories.

We may also use web beacons, pixels, and other tracking technologies to analyze trends and gather demographic information about our user base.

8. Children’s Privacy

Our website and products are intended for adults interested in woodworking. We do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

9. Third-Party Links

Our website may contain links to third-party sites, such as woodworking resources or tool manufacturers. This Privacy Policy applies only to Tools Wood Shop. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact our customer care team. We’re as responsive and precise in privacy matters as we are with the tools we sell.