At Tools Wood Shop, we approach your satisfaction with the same precision we apply to selecting our all-birch plywood and calibrating our Festool equipment. We understand that every project demands the right materials and tools, and sometimes, an item may not meet your exact needs. Our Returns & Exchanges policy is designed with the care and clarity you expect from a partner dedicated to the craft.

🛠️ Policy at a Glance

  • Return Window: 15 days from the date you receive your shipment.
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • Process: Initiate a return by contacting our team first. Unauthorized returns cannot be accepted.
  • Refunds: Issued to the original payment method within 5-10 business days after we receive and inspect the item.
  • Exchanges: Available for identical items in a different size or color (subject to stock).
  • Return Shipping: Customer responsibility, unless the error was ours.

Our Philosophy: Precision in Policy, Care in Execution

Just as a flawless joint requires careful planning, a smooth return process requires clear guidelines. This policy reflects our commitment to our community of professional woodworkers and dedicated hobbyists. We aim to resolve any issues with the efficiency and reliability you’d expect when ordering bench planes or guide rails.

The Detailed Process: Step-by-Step

  1. Initiate Your Request

    Within 15 days of delivery, contact our Customer Care team at [email protected]. Please include your order number and details about the item (e.g., Domino Joiner, C-Channel hardware) and the reason for the return/exchange.

  2. Receive Your RMA & Instructions

    We will review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and detailed packing/shipping instructions. No returns will be accepted without a valid RMA number clearly marked on the outside of the box.

  3. Pack and Ship Your Return

    Securely pack the item in its original packaging, including all accessories, manuals, and parts. Place the RMA number on the outside of the box. Ship the package to our returns center using a trackable carrier (like DHL, FedEx, or EMS). We recommend insuring the shipment. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).

    💡 Pro Tip: Pack delicate items like bench plane blades or drawer slides with the same care we use when shipping them to you. Use ample cushioning material.

  4. Our Inspection & Your Refund/Exchange

    Once received, our team will inspect the item to ensure it meets our return conditions. Upon approval:

    • Refunds: Will be processed to your original payment method (Visa, MasterCard, JCB, PayPal) within 5-10 business days. The timing for the funds to appear in your account depends on your bank or PayPal.
    • Exchanges: We will ship the replacement item via your chosen shipping method. If the desired item is out of stock, we will issue a refund or discuss an alternative.

Return Request Email Template

To expedite your request, please use the template below when contacting us. Copy, paste, and fill in the details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Tools Wood Shop Customer Care Team, I would like to request a return/exchange for an item from my recent order. – Order Number: [e.g., TWS12345] – Product Name: [e.g., Festool Dust Extractor, 18mm Birch Plywood] – Reason for Return/Exchange: [e.g., Wrong size, Item defective, Changed mind on project needs] – Desired Action: [Refund / Exchange for (specify product/variant if exchanging)] I confirm the item is unused, in its original packaging, and includes all accessories. Please provide the RMA number and return instructions at your earliest convenience. Thank you, [Your Full Name] [Your Phone Number associated with the order]

Important Exceptions & Non-Returnable Items

In the spirit of transparency that defines our Privacy Policy, we must specify items that, due to their nature, cannot be returned for health, safety, or practical reasons. This is akin to the specific handling required for certain workshop materials.

⚠️ Non-Returnable Products:

The following product categories are final sale and not eligible for return or exchange unless they arrive defective or damaged:

Cutting Board Blanks Carving Wood Craft Plywood Blades & Accessories (if the packaging seal is broken)

Reasoning: These are raw materials or consumable items where hygiene, custom cutting, or potential contamination prevents resale. A cutting board blank or piece of carving wood is selected for a specific project, much like a custom-cut piece in your workshop.

Defective/Damaged Items: If any item from these categories arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund immediately.

Refund Timeline & Methods

We process refunds with the same seriousness we apply to securing a payment for premium tools.

  • Timeline: 5-10 business days after we receive and approve your return.
  • Method: Refunds are issued to the original payment method used for the purchase.
    • Credit/Debit Cards (Visa, MasterCard, JCB): The refund will appear on your statement. The posting time depends on your bank’s policy (typically 3-5 additional business days).
    • PayPal: The refund will be sent to your PayPal account, usually reflecting within 24 hours of our processing.
  • Shipping costs (original or return) are non-refundable unless the return is due to our error.

Need Help? We’re Here.

Questions about returning a Domino Joiner or a sheet of all-birch plywood? Our customer care team is as responsive and precise in service matters as we are with the tools we sell.

Tools Wood Shop
Attn: Returns Department
Email: [email protected]
Address: 220 Colonial Drive, College Station, US 77840
Please include your order number in all correspondence.